Let’s Talk About Your Project

Most custom website projects are completed within 3 to 5 business days after I have the information, images, and access needed to begin. Larger projects, missing content, or client revision rounds can extend the timeline. I work quickly, but I would rather be accurate than rush something sloppy.

Yes. If your current website is outdated, hard to use, slow, missing important information, or not working well on mobile, I can usually clean it up without rebuilding everything from scratch. If a full rebuild makes more sense, I will tell you that honestly before you spend money in the wrong place.

Yes, in most cases. Social media is useful, but you do not fully control those platforms. A website gives your business a stable place online where customers can find your services, contact information, reviews, photos, and important details even if a social page changes, gets limited, or goes down.

SEO improvements can help your website perform better in search results, but results are rarely immediate. Some changes can be picked up quickly, while others may take days or weeks for Google to crawl, index, and evaluate. Because Google controls indexing and rankings, no one can guarantee exact results or timelines.

Yes. I can help set up, clean up, or improve a Google Business Profile so your business looks more complete and trustworthy on Google Search and Google Maps. This may include business details, service areas, photos, descriptions, categories, and general profile improvements. The business owner is responsible for verifying the profile when Google requires it.

No. Most Toohey Services projects are one-time services with no long-term contract. Monthly services, such as Google Business Boost, are clearly marked as monthly and can be canceled according to the terms of that service.

Yes. Once the project is paid in full and delivered, the final website and design work belong to the client. I may still show completed work in a portfolio or promotional material unless we agree otherwise.

After payment is received, I review the order and contact you if I need more information, files, logins, images, or project details. Depending on the service, work may begin right away or after a short discussion. I keep you updated as the project moves forward.

Reasonable revisions are included based on the project scope. Small edits are usually simple to handle. Larger changes, new sections, extra pages, or requests outside the original scope may require an additional charge.

Refund requests made before work begins may be considered. Once work has started, refunds may be denied if the value of the time, labor, or completed work meets or exceeds the amount paid. In some situations, partial refunds or service credit may be offered. Completed and approved projects are not refundable. You can submit a support ticket if you need a refund request reviewed.

Yes. Online payments are processed through Stripe, a major payment processor used by businesses around the world. Stripe handles payment security, encryption, fraud tools, and PCI-compliant payment processing.

Sensitive client project files stored on my computer are kept inside password-protected, encrypted VeraCrypt storage. When that storage is locked, the files cannot be opened through normal Windows access. This protection applies to files stored inside the encrypted client area and does not mean that email providers, hosting companies, payment processors, or other third-party services are controlled by Toohey Services.

Yes. Many services include basic support after delivery. If you have a question about a completed project, need help with a small issue, or are unsure what to do next, you can submit a support ticket and I will review it personally.